Conditions for Website Use
Your access to the website is subject to terms and conditions, which may be revised by our site at its discretion. By accessing the site, you acknowledge and agree to be bound by these terms for an indefinite period.
Rights and Reservations
By interacting with our Online Platforms, you grant your consent for us to process your data as outlined in our Organisation Privacy Statement and this Supplement. We retain the right to manage your data in line with the practices described in these documents, regardless of when your data was originally collected. This ensures that we can continue to use your information in a manner that is consistent with our current practices, even if these practices have evolved from those in place at the time your data was collected.
Limitation of liability
- By using our Services, you acknowledge and accept that there may be risks involved. This includes the possibility of injury if you access wellness content in our Do Life programme. If you suffer any loss or damage while using our Platform or Services, you will not be able to seek damages against Company. The Site group and our group companies, suppliers, partners, and agents will not be liable for any indirect, incidental, punitive, or consequential damages to the extent allowed by law. This includes, but is not limited to, loss of data, revenue, profits, business opportunities, or personal injury or death. Our liability, and the liability of the group companies, suppliers, partners, and agents, is limited to a maximum of the amount you have paid us in the past for any Programme. Some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages.
- If your actions result in legal claims against our Services, we reserve the right to exercise legal recourse against you. You agree to indemnify, defend (if requested), our group companies, and their officers, directors, suppliers, partners, and agents from any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from your content, use of our services, violation of these terms and condition, or violation of any rights of a third party. Your indemnification obligation will continue even after the termination of these terms and your use of our services.
Disallowed Uses
Users must adhere to the following guidelines to ensure security and proper usage of the website:
- Avoiding the use of false passwords or accessing data not intended for the user's access;
- Ensuring passwords are not disclosed to third parties or used by unauthorized individuals;
- Refraining from attempting to breach security measures or interfere with the network without proper authorization;
- Avoiding activities that disrupt service to other users or networks;
- Not engaging in unsolicited email or forging TCP/IP packet headers;
- Obtaining explicit permission before hijacking or altering website content.
Staff Accessibility
Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of the company, its parent, affiliates and associates and are protected under applicable laws. The copyright of content provided by content partners belongs to the content partners and has been curated for use on this website. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.
Links to other websites
Company assumes no responsibility for the security of our websites or your communications with our websites on the internet. It is strictly prohibited to link other sites with our websites without Company's prior written permission. We may permit some links for convenience, but Company is not responsible for any unaffiliated sites to which it is linked or for material posted to our websites by anyone other than Company. Links to unaffiliated sites or resources do not imply any endorsement by Company of such sites or resources or the content, products, or services available from such sites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such sites or resources. Company makes no representations or warranties about the content, completeness or accuracy of the links or the sites linked to our websites. Please note that the site rules and privacy policies of linked sites may differ from those of Company and should be reviewed by you when you access any other site.
Legal Mandates and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is based, without giving effect to any principles of conflicts of law. If any provision of these Terms is declared by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such a provision shall be severed and the balance of the Terms shall remain in full force and effect, while continuing to reflect the original intent of the parties.
Accounting and Payments
The basic version of the Service can be used completely free of charge. However, you have the option to subscribe to a Premium membership in order to get access to additional functionalities on the Site. You also have the option to purchase other services or materials whether or not you have a Premium membership.
The prices and the related terms for all Paid Services, including the Premium membership, are governed by the Paid Services terms
Where a free-trial period is included, you will not be charged until the free period is over. At this point your card will automatically be charged using the card details entered at the beginning of the trial. There are no refunds or credits for partial monthly subscriptions.
Where you have purchased a Paid Service (including a Premium membership), details of which can be found at our site the following terms set out in this clause shall also apply to your use and access of the Paid Service. Where there is any conflict between this clause and the other terms set out in these Terms of Service, the terms in this clause will prevail. The following terms shall apply to you whether or not you are the individual using the Paid Service or if you are a third party facilitating and/or paying on behalf of an individual to use the Paid Service. If you are using the Paid Service pursuant to an agreement entered into by company and a third party paying for and/or facilitating your use of the Paid Service then where the terms below are in conflict with the terms of the agreement entered into by company and the third party the terms of such agreement shall prevail.
- The ordering process for Paid Services on the Site allows you to check your order before you proceed with your purchase: please check the details of the order before you proceed to payment. We will send you a confirmation email each time that you purchase a Paid Service. The contract between you and company for the relevant Paid Service, which is subject to these Paid Services Terms, is formed at the time we send such confirmation email.
- By placing an order, you agree to pay the stipulated fees (which may be separately agreed with company) for the relevant Paid Service(s) by credit card or any other form of payment accepted by company, along with the VAT (if applicable) and any other fees or amounts associated with such Paid Service(s). The most recent fees for each Paid Service are set out at our site and you acknowledge and agree that such fees may change from time to time. Any price changes will be announced on the company website and will not affect existing subscriptions (so if you have signed up for a membership for a certain price, price changes won’t affect your existing subscription, and will only apply to any future subscription purchase).
- Company uses secure payment service providers to make sure that your payments are secure.
- In relation to Paid Services that are offered on a subscription basis, company offers different subscription periods so that you can choose the one that best meets your needs. Payment for subscription-based Paid Services is made in advance. Details of the different subscription types and prices are available at our site
- Where a subscription-based Paid Service renews automatically, your credit card will be charged automatically at the end of your current subscription period and your subscription will, unless you cancel it, be renewed for the same period of time. Subscriptions do not expire during the subscription period due to non-use of the subscribed Paid Service. You can check on the length of your subscription at any time by viewing your account information or going to "Settings" and then “Subscription” within the Site.
- Company may run promotions and free offers which may be subject to additional terms or restrictions. These promotions and offers may not be shared among different Users.
- Please be advised before you pay that, unless and to the extent expressly set out to the contrary in these Paid Services terms (and particularly the 14-Day Money Back Guarantee described below) or otherwise agreed with company in writing, any amounts paid in advance will not be refunded.
- You may cancel any purchase of a Paid Service and claim a refund from company for any reason within the first 14 working days following your initial purchase. However if you have used the Paid Service prior to exercising your cancellation right then you must pay for the value of the Paid Service provided up to the date of cancellation.
Company may suspend or terminate your access to and/or use of any one or more Paid Services immediately and without liability if:
- Company has reason to believe that you are in breach of or have acted inconsistently with these Paid Services Terms; or
- Company is entitled to suspend or terminate your account, or your use of the Service generally.
Procedure for Repayment
If you need to request a refund for a product that doesn't meet your expectations, you have a 14-day window from the date of purchase to do so. Please be aware that refunds are subject to our discretion. Various factors such as payment processing capabilities, the platform of purchase (website or mobile app), and statutory fees and taxes may affect your eligibility for a refund. Requests made after the 14-day period will not be considered.
We reserve the right to take action, including the banning of your account and restricting future use of our Services, if we suspect abuse of our refund policy.
Website Entry
The website is made available on a provisional basis. We reserve the right at any time and without prior notice to remove, modify, or discontinue any part or all of the website and its services. This may affect how you interact with the site and could result in the temporary unavailability of certain features. We are not liable for any damage or loss resulting from these changes. Users are advised to regularly check back for any amendments to our policies or service offerings.
Revision of Terms
Please be aware that our terms and conditions are subject to change without prior notification. This includes potential modifications to data usage policies, security protocols, and customer service guidelines. Changes will be effective immediately upon their posting on our website. By continuing to utilize our services following the enactment of any modifications, you acknowledge and agree to the revised conditions.